Because banks decided it’s cheaper to do an app than to pay for people available in branches.
So the same operation is 2mins on the app, or 10mins driving to the nearest branch (YMMV), 20mins waiting in line (YMMV), 5mins to get it done, 10mins to go back.
Oh, you also have the option to wait for 1h on the phone…
My credit union recently went to the no tellers in the branch option. They have remote tellers i fucking hate it. And they closed down the drive through. It fucking sucks
Why is online banking the only option?
Because banks decided it’s cheaper to do an app than to pay for people available in branches.
So the same operation is 2mins on the app, or 10mins driving to the nearest branch (YMMV), 20mins waiting in line (YMMV), 5mins to get it done, 10mins to go back.
Oh, you also have the option to wait for 1h on the phone…
My credit union recently went to the no tellers in the branch option. They have remote tellers i fucking hate it. And they closed down the drive through. It fucking sucks
It’s not, but it’s much easier than visiting a branch or spending hours waiting on the phone to speak to someone who doesn’t have great English.
Or you could just bank from a web browser on a cheap laptop. Or use a cheap burner phone for banking only, separate from your everyday phone.
I have a few bank accounts and none of them force the app for 2FA. They can also use text or even an email address.
Hmm yeah fair point.