Except that could be done without AI. Just have a recording that says "we are aware of … taking place near you, are you calling about this ? “, then answer with yes/no.
My understanding from other articles is caller satisfaction is greater with the TTS system, and it uses voice IVR to triage of they have additional information. AI is not bullshit in and of itself. This product seems barely diffeent from what they provided with APEX.
Recordings also can’t auto respond with updates to the caller like this can, which is a pretty nice feature, even if it’s just TTS.
Except that could be done without AI. Just have a recording that says "we are aware of … taking place near you, are you calling about this ? “, then answer with yes/no.
No need for bullshit AI.
My understanding from other articles is caller satisfaction is greater with the TTS system, and it uses voice IVR to triage of they have additional information. AI is not bullshit in and of itself. This product seems barely diffeent from what they provided with APEX.
Recordings also can’t auto respond with updates to the caller like this can, which is a pretty nice feature, even if it’s just TTS.
You know what’s great about the valley callers who don’t make it?
No bad survey results!