

If your laptop’s able to connect and use the hotspot, that’s good news. Drivers, OS, and hardware are all probably fine. Couple more thoughts:
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On your laptop, forget the network and try to set it up manually with IPv4/6 instead of DHCP. This article has some steps for that.
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Does your network require whitelisting devices? Alternatively, could your laptop be blacklisted?
If these don’t work, could you add your windows version, exact error wording, and the hp model to the post? It will help for looking the problem up.
Family member of the same gender? Time to hold hands everywhere we go…