They seemed to have no idea what to do? Where’s the off switch!?

No it isn’t

You can’t really fix it by making it illegal to be fat. But yes extreme obesity is an issue that should be tackled in many ways as it’s a symptom of so many other issues. Making food corporations accountable, mental health support, education, etc… and yeah I don’t think businesses should feel obligated to cater to 400lb+ people if it’s unsafe. Don’t airlines have weight limits? Anyway I don’t like the word “punished.” Fat peeps need help not punishment.