My idiotic not-even-briefly-thought-through prediction:
LLM systems can’t do anything reliably, but they can do it cheaply, so ‘decision makers’ contract out LLM based systems to handle customer support/service and slap a disclaimer on it. You can pay for premium support by a person. Your PA still has to wait on hold to talk to this person. If you can’t afford a PA, you can’t afford the premium service.
It’s so much cheaper than having real people, not because it’s cheap, but because now you have infinitely scalable team size with no downtime, no managers, no benefits, or other ancillary costs. Quality goes down. Unit economics improve.
Companies that don’t jump on the LLM train will be more expensive because they have to have real people, which are better on almost every metric, but expensive to maintainne. No one will be able to afford the premium service of having someone who actually has the ability to do anything, so they will lose customer base, so they’ll get more expensive, so they’ll lose customer base, so they… Repeat until they are bought out by their competitors or are a luxury brand charging fifty billionaires whatever they feel like because the check is blank.
The market polarizes. Everything is either barely affordable crap or expensive luxury service. No one is happy, but ‘profit’ is maximised. The American health insurance company becomes the model for everything.
I can only speak to my field, which is legal. Incomprehensible but prolific drivel has always been something the court system has struggled with getting through. That same drivel is now pretty good at pleading generalities but it’s awful at detailing facts.
You can get past the first hurdle in the legal world and unlock a massive and expensive cascade which AI can also effectively navigate for you.
In essence, AI can, very effectively, take an incoherent unreasonable and often mentally unwell litigant and magnify the expense of getting rid of their frivolous claim by over 100.
It’s almost assuredly going to 1. Chock the system. 2. Force massive reallocation of resources in the judiciary 3. Thereby vastly increasing not decreasing legal work. And 4. End up with valid claims being killed in a massive change in judicial attitude toward “clear enough” pleadings as they struggle with an AI influx.
If only. If you google an AI specifically for litigation you’ll get websites selling weekly access for just shy of $500.
I often get very large pleading dumps immediately prior to a hearing instead of at a more logical time and I think it’s the pro se scrounging the money together for another fix of an expensive AI website.
Plaintiff - Submits AI fueled claim.
Judiciary - Uses AI to parse claim.
Outcome: more people attempt claims because previously they were incapable of a cohesive claim, but overall time dealing with individual claims goes down. Probably not in the short term though.
My idiotic not-even-briefly-thought-through prediction:
I can only speak to my field, which is legal. Incomprehensible but prolific drivel has always been something the court system has struggled with getting through. That same drivel is now pretty good at pleading generalities but it’s awful at detailing facts.
You can get past the first hurdle in the legal world and unlock a massive and expensive cascade which AI can also effectively navigate for you.
In essence, AI can, very effectively, take an incoherent unreasonable and often mentally unwell litigant and magnify the expense of getting rid of their frivolous claim by over 100.
It’s almost assuredly going to 1. Chock the system. 2. Force massive reallocation of resources in the judiciary 3. Thereby vastly increasing not decreasing legal work. And 4. End up with valid claims being killed in a massive change in judicial attitude toward “clear enough” pleadings as they struggle with an AI influx.
Ugh. I hadn’t even thought of AI slop litigation. These companies are giving a firehose to the mentally ill as a monthly subscription.
If only. If you google an AI specifically for litigation you’ll get websites selling weekly access for just shy of $500.
I often get very large pleading dumps immediately prior to a hearing instead of at a more logical time and I think it’s the pro se scrounging the money together for another fix of an expensive AI website.
At least that’s prohibitively expensive for a lot of people. It’d be so much worse if it was affordable by more people.
Prediction:
Plaintiff - Submits AI fueled claim.
Judiciary - Uses AI to parse claim.
Outcome: more people attempt claims because previously they were incapable of a cohesive claim, but overall time dealing with individual claims goes down. Probably not in the short term though.