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Joined 9 months ago
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Cake day: June 29th, 2024

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  • I tried to sign up for an Apple TV free trial without an Apple device. It let me create the account, but then I had to “activate” the account, and I couldn’t do it on any of my devices (android, windows, the TV that gave me the free trial). I talked to tier 1 and tier 2 support, they couldn’t get it working either.

    Then it gets even more ridiculous. The tier 2 agent asks me to upload screenshots of the errors I was getting for the tier 3 (?) engineers to review. Oh, I need an active Apple account to upload anything. I emailed the images and their email system stripped the attachments from the email. Tier 3 closed the ticket and banned my account. I talked to Tier 2 again and all they could do was put in a ticket to request I be unbanned…it was denied.

    Finally, I gave up and asked them to delete my account. They said my account can only be deleted if I log in and use the delete account function. I pointed out how that was not possible and they said there was no other option. The whole situation reinforced my plan to never buy an Apple product.



  • To some degree you can get use Glassdoor with the help of the element zapper from ublock origin. What you can circumvent is pretty limited, but you can at least get a bit of information without jumping through all their hoops.

    What that said, I would not put a ton of trust in the reviews section. As people have mentioned, companies can get bad reviews removed, but also most happy employees aren’t taking the time to go submit a review. I use it more to see salary ranges for job titles, both generally and at specific companies. Even that is subject to how honest users are about their title and salary, but employees have much less access to that kind of info compared to employers, so I have to take what I can get.



  • https://consumercomplaints.fcc.gov/hc/en-us

    If you’re having problems getting support from a Telecom company, file a complaint with the FCC. You are more likely going to get someone who can/will actually help you. This mainly works when you have a concrete complaint that is running into process/policy roadblocks. For example, if you’ve been overcharged by an amount that the normal agents don’t have authority to credit or if you’re having chronic service issues that aren’t being resolved.

    It is less likely to help if the issue is more subjective, such as asking for a large credit to compensate you for being inconvenienced by an outage (i.e. claiming the outage cost you business or work time). They’ll likely offer a prorated service credit and a courtesy credit (like $25-50) and the FCC will likely consider that reasonable.


  • I’ve been applying similar thinking to my job search. When I see AI listed in a job description, I immediately put the company into one of 3 categories:

    1. It is an AI company that may go out of business suddenly within the next few years leaving me unemployed and possibly without any severance.
    2. Management has drank the Kool-Aid and is hoping AI will drive their profit growth, which makes me question management competence. This also has a high likelihood of future job loss, but at least they might pay severance.
    3. The buzzword was tossed in to make the company look good to investors, but it is not highly relevant to their business. These companies get a partial pass for me.

    A company in the first two categories would need to pay a lot to entice me and I would not value their equity offering. The third category is understandable, especially if the success of AI would threaten their business.


  • You got me thinking a bit on this one. One possibility is if you want to make a bet on it failing to deliver value in the near future, look at the companies whose stock prices have fallen on the fear of AI putting them out of business. For example, Concentrix does call center outsourcing and their stock is down significantly from their 2022 peak, partially on the expectation that AI is going to take business from them. Now, their profit margin is tiny and they don’t seem to be growing much, so I don’t know that they are a great investment, but there could be upside if the negative cloud of AI is removed. There are probably better examples out there, this one just came to mind.

    Note: I have not done any research on this idea or on Concentrix and don’t know if this is a good idea, but at least less risky than shorting the AI hype.