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Joined 3 years ago
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Cake day: June 12th, 2023

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  • Ah yes, “synthetic users.” This is being pushed at my job as well. We’re supposed to use AI to design the next feature for our website, then ask AI “users” what they think of it.

    That’s not our entire vetting process - it’s supposed to replace someone just writing down an idea and saying “I think this is good.” And I agree that just firing from the hip like that is dumb. We want our product managers to do more research into their ideas before they get greenlit to be built.

    The question is whether AI “synthetic users” add anything of value. The team that put this tool into service noted it has a “positivity bias,” aka “you’re absolutely right!” So we feed it an idea we think is good, and it says oh yes it’s very good.

    It’s read every customer email we’ve ever received and every user research report ever conducted by our human UX researchers. But it’s still just not that useful. I think AI is very useful for summarization, searching, and collation of information, but this goes beyond that, asking AI to imagine it is a person and then come up with things to say about an entirely novel concept. And AI is not good at that.


  • Just because you can think of ways out of enforcement doesn’t mean all enforcement is impossible. If there’s a plumbing truck parked at the movie theater, management is going to damn well know if plumbing work is occurring. I know it makes us feel smart to think of loopholes but we don’t need airtight enforcement in order for a law to make sense. There are tons of laws on the books that aren’t actively and exhaustively enforced, and they exist to give authority to those who would take action in situations where they can.








  • I just want to caution against us developing the stereotype that people’s capabilities slowly fade to zero, at which moment they die. That’s not always how it goes. People can die suddenly at any age, but the odds go up as you get older. You can die at 80 but still be productive when it happens. Your productivity can also go to zero years before you actually expire.

    We have an elderly problem in US governance, but let’s not address it with a bunch of stereotypes about the elderly.




  • Well in part it’s just being perceived that way. The car will decide if you’re drunk somehow becomes government surveillance. The App Store will ask for proof of age: government surveillance. And so on.

    I’m not saying that this is a false interpretation but certainly it’s leaned on extremely hard in the way people report on and talk about these things. Hence why you get the sense that everyone everywhere is suddenly completely about government surveillance.

    I think we could have a whole conversation about drunk driving and the efficacy and fairness of this kind of measure without even cracking the lid on government surveillance. But no one wants that. Nope, if it isn’t a direct descent straight into Fascism, it doesn’t get clicked on.






  • As far as I’m concerned, Tom Waits solved ticket scalping back in 1999. He did two shows in my area on the Mule Variations tour. When you bought tickets, you could only buy two, and you had to give a name. Not an id, just a name. And then at the door, you had to show ID. You would anyway because it was a 21-and-up show, but the name on the ID had to match the name on the ticket. They didn’t scan shit. Just the doorman glanced at the name, and compared it to what was printed on the ticket. You could buy as many pairs of tickets as you wanted under the same name, but you couldn’t then sell them to people because their ID wouldn’t match at the door.

    Simple. Non invasive. It worked. The show was amazing.