Some of Synology’s software can feel a little clunky to use but generally I’ve found it to work great despite my limited knowledge.
Yeah, I make regular use of some of their built-in apps (Note Station, Drive, Photos).
But they aren’t perfect.
For example, Note Station has no good way to export the data for use outside of Note Station (poor data portability) and Synology Audio just feels so outdated. Photos is their best software, IMO.
The beauty of self-hosting this stuff is that you can use any third-party software that reads the files, and you’re good to go. Your music, videos, photos, and documents are available as you see fit.
Nothing of value was lost.