Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB
A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.
The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop “only accepts 32GB RAM maximum.”
The removed RAM was sent back to the customer with the laptop.
Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/
_**Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec**_
I’ve attempted to shop at Best Buy over the past 30 years or so.
The problem is, no matter which era, none of the staff seemed to even understand my questions, let alone be able to answer them — this isn’t just electronics, but on ANYTHING in the store. “Does that washing machine have a direct drive or belt drive?” “What’s the theoretical maximum power of that amplifier?” “What are the manufacturing tolerances of that Monster cable you say is so much better than bulk electrical wire I can get at Lowe’s?”
I mean, even the Geek Squad guys just read the details off the packaging or off their reference document; no actual thought ever went into trying to help me solve an issue that would result in a purchase.
In the early 00s I made a fair bit of money as a side hustle fixing stuff that the Geek Squad had messed up.
I walked into Apple and they couldn’t tell me anything about what they were selling either. They have some ai shit they claim about their chips i was curious about.
That’s just sales in general. I remember looking for a new car at the dealer one time and told them what I wanted and they walked me over to a completely different car. I asked him what car it was and he told me it was the one I asked him about.
I worked in sales for 6 years and was proud of my knowledge but watched my dumb and downright shady coworkers outshine me. It’s depressing.
I will late you know that it is perfectly normal and nothing outrageous. The knowledge level of the employees.
Your expectations are some Karen Shit.
I take it you haven’t shopped at a Best Buy? They do two things well: have department “experts” who will shadow you and let you know in no uncertain terms that they know everything there is to know about their department and confidently give you incorrect answers (they have supervisors monitoring them to ensure they are behaving in this manner) and sell you extended warranties.
Generally when I go to a store, I just want to buy a specific thing I already know I want to buy. I just want the salesperson to sell it to me. That’s almost impossible to do at a Best Buy. It’s not a salesperson issue; it’s a management issue.
The difference between being unwillingly ignorant and being ignorantly stupid is not knowing something, and thinking that someone that does know something is pompous.
Now, I’ll give you the benefit of the doubt because you’re a .de Lemmy, but in American Best Buy, the people op is talking about are supposed to be salespeople who’s job is literally to know basics about what they’re selling. There’s even people dedicated to each department for that reason. Kind of like Power, if you have that there (we have it in Finland but I know it’s Swedish).
Or to put it in a term you might know, imagine going to a car dealership, and the salesperson doesn’t know if the gasoline car they’re saying you should buy is a V4 or V6, and can’t tell you how many MPG it gets. They just know it’s a car made by (brand).
I did this for a bit in the late 90’s and early 2000s. Didn’t really do many jobs (I had two jobs and college to deal with already). Eventually quit altogether after a pastor gave me a computer to fix that was riddled with porn and malware. I cleaned it up, gave it back in good shape, and a few days later he wanted his money back because it had viruses again and said I hadn’t fixed it.
I told him I’d give him his money back if I could look at it right then and there and confirm he didn’t download a bunch of porn again. He took the machine and left without another word. It was small change stuff that was more hassle than it was worth, and that was the end of it for me. I do not need to know this stuff about people.
I miss Circuit City, a Circuit City Employee helped me turn a dvd player into a screen for my GameCube. 😔. My PalmOne Tungsten|C was from there. They used to fight for your warranty. I miss them so much.
Circuit City and Radio Shack… their customer support was probably part of their downfall.
I worked in GS for a couple years about 12 years ago. I worked with a couple really smart dudes, at least 5 of which have gone on to have successful profession IT careers. One of them is the smartest computer guy I’ve met and was a prodigy in his teens.
However, I also worked with some of the dumbest people I ever met. I had one coworker that was sending in a new laptop a customer brought back because the touch pad was bubbling up. As I was packing it up to ship and saw the paper work, I opened to look and it was the plastic sheet that wasn’t removed. That may have been the worst case, but there were plenty of other bad ones.
I do think the the OG version of GS before best buy acquired the was legit, but as businesses do, it enshitified, which when you’re paying youths less than $10/hr, you can expect shit service.
In my case, I didn’t suck and it was a good entry for me to really get to understand computers and I learned more about actually working on and fixing computer there than I ever did in college. I did put in the effort though where a lot of people are just passing through.