I’m probably going to get downdoots, but I don’t care.
I feel like a lot of the responses here are from people who didn’t read the article.
This is a triage that allows the caller to bypass the ai with a simple no answer.
This is one use of this technology that can actually improve response times, and likely* isn’t being used to cut staff.
See my other comments if you care to know more.
This is from the article
This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. If the answer is yes, then callers can receive information or updates, and if it’s no, then the callers are transferred to a human.
I’m probably going to get downdoots, but I don’t care.
I feel like a lot of the responses here are from people who didn’t read the article.
This is a triage that allows the caller to bypass the ai with a simple no answer.
This is one use of this technology that can actually improve response times, and likely* isn’t being used to cut staff.
See my other comments if you care to know more.
This is from the article
This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. If the answer is yes, then callers can receive information or updates, and if it’s no, then the callers are transferred to a human.